Shipping policy
Effective Date: November 15, 2025
Thank you for shopping with The D’Monai Collection. Each order is crafted, packed, and shipped with care to ensure you receive a beautifully made luxury item.
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Order Processing Time
Most orders are processed within:
2–5 business days for apparel, blankets, mugs, accessories, and home décor
3–7 business days for custom or limited-edition products
Digital items (digital gift cards) are delivered instantly via email
Processing time does not include weekends or holidays.
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Shipping Times
Estimated transit time after your order ships:
United States: 3–7 business days
Canada: 5–12 business days
International: 7–21 business days
Delivery times may vary due to weather, carrier delays, or holidays.
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Shipping Costs
Shipping rates are calculated at checkout based on:
Destination
Product weight
Packaging
Free shipping promotions may apply during special events.
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Tracking Information
Once your order ships, you will receive an email with:
A tracking number
Carrier information
Live tracking updates
If you do not receive tracking, please check your spam folder.
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Apartment Concierge & Package Locker Deliveries
If your building has a concierge desk, package room, or locker system, carriers may deliver your order:
To the concierge
Into your apartment’s package locker (Luxer One, Amazon Hub, Parcel Pending, etc.)
Into the building’s mail/package room
Using the delivery access code provided by your building
Once the carrier marks the package as Delivered, it is the customer’s responsibility to retrieve it from:
The concierge desk
The package locker (you will receive a code or notification)
The package room or mailroom
The D’Monai Collection is not responsible for packages held, delayed, or misplaced by apartment concierge or locker systems.
If you cannot locate your package, please check:
Your delivery notifications
Your package locker app
Your building’s office or concierge staff
Neighbors (if applicable)
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Split Shipments
Some items are fulfilled from different print partners.
Your order may arrive in multiple packages, even if purchased together.
You will receive separate tracking information for each package.
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Address Accuracy
Please make sure your shipping address is correct at checkout.
We are not responsible for:
Incorrect or incomplete addresses
Lost packages due to incorrect address entry
Delivery delays caused by carriers
If a package is returned to the printer, reshipment fees may apply.
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Lost, Delayed, or Stolen Packages
Once a package is marked Delivered by the carrier:
The D’Monai Collection is not responsible for loss or theft
Please check your porch, mailbox, building package room, or with neighbors
If delayed, contact the carrier first for updates
We are happy to assist if further support is needed.
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International Duties & Taxes
Orders shipped outside of the U.S. may incur:
Import taxes
Customs duties
Additional fees
These fees are the customer’s responsibility.
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Damaged or Incorrect Items
If your order arrives damaged or incorrect:
1. Email us within 7 days of delivery
2. Include your order number and photos
3. We will send a replacement at no extra cost
We want every D’Monai experience to be exceptional.
---
Contact Us
For shipping questions, please email:
dmonaicollection@gmail.com
Thank you for shopping with The D’Monai Collection. Each order is crafted, packed, and shipped with care to ensure you receive a beautifully made luxury item.
---
Order Processing Time
Most orders are processed within:
2–5 business days for apparel, blankets, mugs, accessories, and home décor
3–7 business days for custom or limited-edition products
Digital items (digital gift cards) are delivered instantly via email
Processing time does not include weekends or holidays.
---
Shipping Times
Estimated transit time after your order ships:
United States: 3–7 business days
Canada: 5–12 business days
International: 7–21 business days
Delivery times may vary due to weather, carrier delays, or holidays.
---
Shipping Costs
Shipping rates are calculated at checkout based on:
Destination
Product weight
Packaging
Free shipping promotions may apply during special events.
---
Tracking Information
Once your order ships, you will receive an email with:
A tracking number
Carrier information
Live tracking updates
If you do not receive tracking, please check your spam folder.
---
Apartment Concierge & Package Locker Deliveries
If your building has a concierge desk, package room, or locker system, carriers may deliver your order:
To the concierge
Into your apartment’s package locker (Luxer One, Amazon Hub, Parcel Pending, etc.)
Into the building’s mail/package room
Using the delivery access code provided by your building
Once the carrier marks the package as Delivered, it is the customer’s responsibility to retrieve it from:
The concierge desk
The package locker (you will receive a code or notification)
The package room or mailroom
The D’Monai Collection is not responsible for packages held, delayed, or misplaced by apartment concierge or locker systems.
If you cannot locate your package, please check:
Your delivery notifications
Your package locker app
Your building’s office or concierge staff
Neighbors (if applicable)
---
Split Shipments
Some items are fulfilled from different print partners.
Your order may arrive in multiple packages, even if purchased together.
You will receive separate tracking information for each package.
---
Address Accuracy
Please make sure your shipping address is correct at checkout.
We are not responsible for:
Incorrect or incomplete addresses
Lost packages due to incorrect address entry
Delivery delays caused by carriers
If a package is returned to the printer, reshipment fees may apply.
---
Lost, Delayed, or Stolen Packages
Once a package is marked Delivered by the carrier:
The D’Monai Collection is not responsible for loss or theft
Please check your porch, mailbox, building package room, or with neighbors
If delayed, contact the carrier first for updates
We are happy to assist if further support is needed.
---
International Duties & Taxes
Orders shipped outside of the U.S. may incur:
Import taxes
Customs duties
Additional fees
These fees are the customer’s responsibility.
---
Damaged or Incorrect Items
If your order arrives damaged or incorrect:
1. Email us within 7 days of delivery
2. Include your order number and photos
3. We will send a replacement at no extra cost
We want every D’Monai experience to be exceptional.
---
Contact Us
For shipping questions, please email:
dmonaicollection@gmail.com